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How to Test E-commerce Software

E-commerce testing helps in error prevention and adds value to the product while meeting client requirements. The testing aims to ensure:

  • Reliability and quality of software
  • System trust
  • Optimal performance

Setting up an e-commerce system is complex and depends on many market variables. Testing is mandatory to maintain the integrity of the e-commerce system. What is tested:

1. Browser Compatibility

  • Support for older browsers
  • Special browser extensions
  • Browser testing should cover major platforms (Linux, Windows, Mac, etc.)

2. Displaying Pages

  • Incorrect display of pages
  • Runtime error messages
  • Poor page load times
  • Broken links, plugin dependency, font size, etc.

3. Session Management

  • Session expiration
  • Session storage

4. Convenience and Simplicity

  • Non-intuitive design
  • Poor website navigation
  • Directory navigation
  • Lack of help/support

5. Content Analysis

  • Misleading, offensive, or illegal content
  • Royalty-free images and copyright infringement
  • Personalization functionality
  • Availability 24/7

6. Availability

  • Denial of service attacks
  • Unacceptable levels of inaccessibility

7. Backup and Recovery

  • Recovery failure
  • Backup error
  • Resiliency

8. Operations

  • Integrity of the transaction
  • Throughput
  • Audit

9. Processing Orders and Making a Purchase

  • Cart functionality
  • Order processing
  • Payment process
  • Order tracking

10. Internationalization

  • Language support
  • Displaying languages
  • Cultural sensitivity
  • Regional accounting

11. Operational Business Procedures

  • How well the e-procedure is doing
  • Observing bottlenecks

12. System Integration

  • Data interface format
  • Updates
  • Amount of interface load
  • Integrated performance

13. Performance

  • Performance bottlenecks
  • Load handling
  • Scalability analysis

14. Login and Security

  • Possibility to log in
  • Penetration and access control
  • Insecure transmission of information
  • Web attacks
  • Computer viruses
  • Digital signatures

performance testing

Performance testing is a top priority in e-commerce. A simple delay of about 250 milliseconds of page load time forces your customer to go to your competitor. Retail giant Walmart has overhauled its website speed and saw a 2% increase in visitor conversion rates and 1% in revenue.

The effectiveness of your website depends on these factors:

1. Throughput

  • Requests per second
  • Transactions per minute
  • Executions per click

2. Response Time

  • Duration of the task
  • Seconds per click
  • Loading page
  • DNS Lookup
  • Time between click and page view
Alex Kara
By Alex Kara on Aug 29, 2021
Manual QA