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Reading articles or documentation, I often stumble upon a lot of concepts and terms. In IT, they are often shortened and abbreviated. Let’s take a look at the most common abbreviations and acronyms that you may come across.
AFAIK – As far as I know
AFK – Away from the keyboard
AIDA – Attention, Interest, Desire, Action
AJAX – Asynchronous JavaScript Scripting
API – The application program interface
AR – Augmented reality
ASAP – As soon as possible
ASP – Application Service Provider
ATD – Agency trading desk
B2B – Business to business
B2C – Business to consumer
BCC – Blind carbon copy
BRB – Be right back
CC – Carbon copy
CLV – Customer lifetime value. Indicates the total profit of the company
CMS – Content management system
COB – Close to business. Indicates when you need to do something before the end of business hours.
CPA – Cost per action
CPC – Cost per click
CPL – Cost per lead
CPM – Cost per thousand impressions
CPV – Cost per view
CR – Conversion rate
CRM – Customer relationship management
CSS – Cascading style sheets
CTR – Click-through rate
DM – Direct mail/message
DMP – Data management platform
DNS – Domain name system
DSP – Demand-side platform
ECPM – Effective CPM or effective cost per thousand impressions
EOD – End of day
EPC – Earnings per click
EPM – Earnings per thousand
ESP – Email service provider
ETA – Expected time of arrival. Often used in questions about planned time of delivery/release
FB – Facebook
FBML – Facebook Markup Language
FTE – Full-time employee
FTP – File transfer protocol
FWD – Forward. Indicates message forwarding
FYI – For your information
GA – Google Analytics
HIPPO – Highest paid person’s opinion
HTML – Hyper Text Markup Language
HTTP – Hyper Text Transfer Protocol
HTTPS – Hyper Text Transfer Protocol Secure
IM – Instant Messaging
IMAP – Internet Message Access Protocol
IPTV – Internet Protocol television
ISP – Internet service provider
KPI – Key performance indicator
LOE – Level of effort
LTV – Lifetime value
MLM – Multi-level marketing
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MoM – Month on month
MVT – Multivariate testing
OEM – Original equipment manufacturer
OOO – Out of office
OS – Operating system
OTL – Off to lunch
PFA – Please find attached
PHP – Hypertext Preprocessor. A scripting programming language
POC – Proof of concept. Often means a pilot project
POS – Point of sale
PPC – Pay per click
PPL – Pay per lead
PPV – Pay per view
PR – PageRank. Mathematical ranking of a web page
PV – Pageviews
QA – Quality assurance
QR Code – Quick response code
RFI – Request for information
RFP – Request for proposal
ROI – Return on investment
RON – Run of network
ROR – Ruby on Rails (framework)
ROS – Run of site
RSS – Really Simple Syndication. A format for the exchange of information
RT – Retweet
RTB – Real-time bidding
RTD – Real-time data
S2S – Server to server
SaaS – Software as a service
SEM – Search engine marketing
SERP – Search engine results page
SLA – Service level agreement
SM – Social media
SME – Small/medium enterprise
SMM – Social media marketing
SMO – Social media optimization
SMP – Social media platform
SMS – Short message service
SOV – Share of voice
SOW – Statement of work
SSL – Secure Sockets Layer (protocol)
SSP – Supply-side platform
SWOT – Strengths, Weaknesses, Opportunities, Threats
TBD – To be decided
TLD – Top-level domain
TOS – Terms of service
UCD – User-centric design
UGC – User-generated content
UI – User interface
URL – Uniform resource locator
USP – Unique selling proposition
UV – Unique visitor
UX – User experience
VM – Viral marketing
VOD – Video on demand
WFH – Work from home
WOMM – Word of mouth marketing
WYSIWYG – What you see is what you get
XML – Extensible Markup Language
YOY – Year on year
YTD – Year to date